Returns & Exchanges
Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy:
- 30-day return window from the date of delivery
- Items must be unused and in original packaging
- site.customer_service.policies.returns
- Full refund to your original payment method
How to Return an Item
Return Process
1
Start Return
Log in to your account and select the items you want to return
2
Pack Items
Pack the items in their original packaging with the return label
3
Ship
Drop off the package at your nearest post office or collection point
Exchanges
Need a different size or color? We make exchanges easy:
- Request an exchange within 30 days of delivery
- New item will be shipped once we receive the original
- International exchanges may incur shipping costs
Refund Information
Once we receive your return:
- We'll inspect the items within 2 business days
- Refund will be processed to your original payment method
- You'll receive an email confirmation when the refund is processed
- Funds typically appear in your account within 3-5 business days
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal care items that have been opened or used
- Custom-made or personalized items
- Downloadable software or digital products
- Gift cards
Need Help with Your Return?
Our customer service team is here to help you with any questions about returns or exchanges. We typically respond within 24 hours.